40 hours a week are required for this full-time work.
With the expectation of working more hours per week if there is a customer requirement, the typical schedule typically comprises of 40 hours per week.
Being the firm that values its customers the most is our goal at Amazon. We increase our logistics products and services, including enhancing how we process and deliver customer orders, in order to meet this aim. We also try to exceed expectations by innovating and offering best-in-class customer assistance. The good news is that we’ve just started; we’re already making history. You will have the opportunity to work with intelligent, driven individuals at Amazon who create new goods and services daily for our clients.
As a delivery station liaison, you will contribute to enhancing the client experience by giving on-the-spot assistance to guarantee that clients receive their items as promised, on-time, and in good condition. Additionally, the position will assist in putting clients in touch with professionals who can give them the most precise and recent information regarding their packages. Making sure we put smiles on our customers’ faces is just as important as fulfilling and delivering their goods.
You will be in charge of: as a Delivery Station Liaison.
Using empathy to handle challenging client circumstances over the phone and via email; being fast in responding to customer demands; and seeking input from customers to enhance the customer experience.
Data analysis; using personal experiences and stories to augment data; willingness to seek out and create work flows and procedures; interest in finding ways to enhance and promote quality; While adhering to deadlines, displaying accuracy and thoroughness.
Gathering and evaluating information skillfully to find alternate solutions; Using problem-solving abilities to quickly identify and address customer-facing issues.
communication that is effective; Receiving clarification while being heard; concentrating on meeting client demands; retaining confidentiality; and adhering to rules and regulations.
juggling the duties of the team and those of the individual; being impartial and receptive to other people’s viewpoints; obtaining and providing comments; commitment to goals and objectives; support of the team’s success-oriented activities. Contributing to the creation of a positive team environment.
exhibiting respect for others, gaining others’ trust, and firmly defending the principles and objectives of the organization
acknowledging diversity and promoting affirmative action.
up to 49 pounds can be moved by carrying, lifting, pushing, and pulling.
When working 12-hour shifts, you may need to stand, kneel, crouch, and/or stretch.
working in a noisy, varying-temperature warehouse industrial environment (personal protective equipment provided).
REQUIREMENTS MINIMUM
Initial Requirements
an equivalent high school diploma
Customer service experience before
the capacity to efficiently prioritize work time in order to assure effectiveness
solid understanding of Microsoft Outlook and the Windows operating system
a working knowledge of several web browsers, database search, and instant messaging programs
Optimum Requirements
an undergraduate degree or an equivalent level of work-related experience
mastery of communication techniques, both written and oral
a working knowledge of performance measures and how to create them to track changes over time in relation to key performance indicators
A diverse and welcoming environment is something that Amazon is committed to. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, handicap, age, or any other legally protected status. Visitors who require accommodations due to a disability should go to
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